How to cancel your GPTZero subscription and request a refund

Last updated: October 19, 2026

Canceling your subscription

You can cancel your GPTZero subscription from your account settings:

  1. Log in to your GPTZero account and click Settings at the bottom of the left sidebar.

  2. Under Manage Plan, click Cancel Plan.

  3. Tell us why you're canceling, then click Continue to Cancel through the next screens.

  4. Click Cancel in Stripe. This opens your billing page in a new tab, where you confirm the cancellation.

You'll keep access to all premium features until the end of your current billing period. After that, documents older than 30 days will no longer be accessible.

If you're on the Free plan, you don't have an active subscription to cancel, but you can stop using the service at any time.

Requesting a refund

If you're unsatisfied with GPTZero's accuracy or performance and would like to request a refund, please contact our support team directly. When reaching out, please include:

  • Your account email address

  • The reason for your refund request

  • Any specific issues you experienced with the service

Our team will review your request and work with you to resolve any concerns or process your refund according to our refund policy.